Frequently Asked Questions
Answers to Help You Step Forward with Confidence
Have questions about our orthotics, services, or how we can help with your pain relief journey? Explore our FAQs for quick and helpful answers to get you started.
How do I book my free fitting orientation and test walk session?
Just head over to your nearest Ideal Feet store to get your personalized fitting orientation as well as test walk session. You do not need any prior appointments or bookings to start taking care of your feet with us today!
Are there any more products apart from the arch supports in your Ideal feet stores?
At the Ideal feet store, you can also find a wide range of shoes, foot care products, and accessories for your feet.
How fast can I get the fitted delivery of the Ideal Feet arch supports after purchase?
Just head over to your nearest Ideal Feet store to get your personalized fitting orientation as well as test walk session. You do not need any prior appointments or bookings to start taking care of your feet with us today!
Will my Ideal Feet arch supports be a fit for my casual sandals or lounge flip-flops?
Just head over to your nearest Ideal Feet store to get your personalized fitting orientation as well as test walk session. You do not need any prior appointments or bookings to start taking care of your feet with us today!
Will the Ideal Feet arch supports be a direct fit in my current collection of shoes?
We really intend so. You have already made a sincere investment in racking up your shoe collection and it is our serious intent that you are able to enjoy each of the shoes in your collection. To that end, Ideal Feet caters to large range of fits for almost every types of shoe and sandal.
I always splurge for high quality shoes and still have achy feet; will Ideal Feet work for me?
Just head over to your nearest Ideal Feet store to get your personalized fitting orientation as well as test walk session. You do not need any prior appointments or bookings to start taking care of your feet with us today!
Who will figure out the correct size and fitting model of arch support for me?
We will. You just have to show up to our Ideal Feet store and our arch supports specialist will take care of all of the necessary fitting to ensure you have the correct model of product at the end.
Are arch supports kid friendly?
Just head over to your nearest Ideal Feet store to get your personalized fitting orientation as well as test walk session. You do not need any prior appointments or bookings to start taking care of your feet with us today!
Can my HFSA plan or any similar insurance cover the arch supports?
At Ideal Feet, we do not take insurance but do allow for our customers to pay for the insoles using their HSA and FSA. Ideal Feet stores do not diagnose problems, or prescribe solutions that require you to fill the mentioned prescriptions. As such, we do not process any insurance claims for our products. The products are a however an assistance of sorts and might be loosely covered under some specific plans, in which case, you should contact your insurance provider for possible solutions.
Why do Ideal feet store provide such a large variety in arch supports?
Just head over to your nearest Ideal Feet store to get your personalized fitting orientation as well as test walk session. You do not need any prior appointments or bookings to start taking care of your feet with us today!
Are Ideal feet arch supports available anywhere else?
The original Ideal Feet arch supports are only exclusively available at the Ideal feet store. This is primarily because the supports require precision fitting by trained specialists for arch supports.
Are Ideal Feet Arch Supports more diverse than regular insoles or shoe inserts that are available in general drug stores or online?
Ideal Feet arch supports boast of specific design innovation that helps in providing a firm and flexible functionality that is most apt for rectifying issues due to incorrect foot biomechanics. They are therefore a long-term solution for pain relief from incorrect feet posture.
What conditions can Ideal Feet arch supports help relieve?
 Ideal Feet arch supports are designed to help relieve a wide range of conditions, including flat feet, plantar fasciitis, Achilles tendonitis, heel spurs, bunions, high arches, metatarsalgia, Morton’s neuroma, shin splints, hammer toes, bursitis, ankle instability, balance issues, and general foot pain. They can also assist in reducing discomfort in the knees, hips, and lower back by improving alignment and support.
Do I need a prescription to get arch support from Ideal Feet?
No prescription is needed. You can walk into any Ideal Feet location and get fitted by a specialist—no doctor’s visit or referral is required.
How long does it take to get used to wearing arch supports?
While each person is different, most of our clients adjust within 1 to 2 weeks. Our team guides to help you transition comfortably.
Can I move my arch supports between different shoes?
Yes! Our arch supports are highly versatile and designed to fit in a variety of footwear—including athletic shoes, boots, sandals, and even high heels.
How should I clean and care for my archsupports?
Our arch supports are low maintenance. If needed, they can be gently cleaned with mild soap and water. To ensure longevity, store them safely when not in use and avoid exposing them to excessive heat.
Will arch supports help with knee, hip, or back pain too?
Yes, they can. By improving foot alignment and posture, Ideal Feet arch supports often help reduce strain on the knees, hips, and lower back.
What makes Ideal Feet arch supports different from custom orthotics?
Ideal Feet offers immediate results—no waiting for lab-made orthotics. Our supports are wearable in almost any shoe, require no prescription, and include a 90-day adjustment period at no extra cost. Plus, they’re backed by a lifetime warranty. When it’s time for a replacement due to wear, you’ll pay just a $75 replacement fee—not the full cost of a new set. Best of all, you can walk out with your arch supports the same day you’re fitted.
Where are Ideal Feet stores located?
Ideal Feet currently has two store locations in Texas: Houston, TX, and San Antonio, TX. Walk-ins are always welcome—no appointment or prescription is needed.